It is your responsibility to inform us at the time of booking if any special arrangements or treatment is needed for anyone in your group.
You may cancel your booking anytime up to 48 hours prior to your tour departure for a full refund. Tours cancelled for ANY REASON within 48 hours of departure are NOT REFUNDABLE. You must call in person to cancel your reservation.
If it rains:
We will still run our tours in the rain. Decisions to cancel a tour due to dangerous conditions will be made by our tour guides as soon as possible and notifications will be sent to your contact information given at time of booking. Keep in mind that the weather can change quickly and it is possible to have a tour canceled even if you have already arrived. If we have to cancel a tour due to dangerous weather, a full refund will be given and you can re-book for another time.
If you are under the influence of drugs or alcohol:
We have the right to refuse your tour booking if our staff thinks you are under the influence of drugs or are intoxicated. No refunds will be given if you show up in this condition.
Rescheduling is permitted up to 48 hours prior to departure with no fee. Rescheduling up to 24 hours of departure will require a 20% re-booking fee. Rescheduling within 24 hours prior to departure is not allowed. All rescheduling must be done via phone. Tours can only be rescheduled for use during the same operating season only!
Missed tour start time:
No refunds are given for riders who arrive late and miss their tour start, or who cancel / don't show up on their reservation day.
Since we only have a limited amount of Rail-Bikes available for each tour, we don't permit multiple reservations by the same person within a 4 week period in order to hold multiple spots. We will cancel all duplicate bookings while keeping only the earliest booking.
We do not store or have access to your credit card data. We only have access to the contact information you provide us. We will use this information for contacting you about your booking. We may also use your email to contact you about future specials unless you have asked us not to contact you. We will not sell or provide any of your information to anyone.
We use Zaui Software for our tour booking software.